We are passionate about providing a first-class service to our clients. For this reason, we would like to share with you with some customer comments we have received from our clients who have used us for either buying, selling, renting or letting their home.
If you wish to provide us with a review of the service you have received from us or would like to discuss your thoughts please contact us either by phone or email.
“We wanted to say a big thank you to Patrick Gardner especially. We were very impressed with how fast you sold our house and the excellent service we had from you and the team.
Thank you all so much”
“ I have been on a four-year journey with the team at Patrick Gardner Ashtead, to include two property sales and a particularly specific property search. The team surpassed my expectations and took such great care in dealing with my elderly parents who needed quite a lot of reassuring due to their age. They have acted with compassion, kindness and professionalism at all times and they thoroughly deserve the great reputation they have within the village. They went beyond the call of duty and provided such personal service that they certainly gained my loyalty from an early stage. To me they are the only agents to go to and could not recommend them highly enough. ”
“ It was a pleasure dealing with the team at Patrick Gardner – they were highly efficient during what was clearly an extremely busy day for viewings. The customer experience was seamless. ”
“ Ben & The Team. Just wanted to drop a brief line of thanks for seeing through two of my properties in a very uncertain market/conditions. Know you have worked very hard. Thank you very much! ”
“ We have just brought a lovely new home through Patrick Gardner at the Leatherhead office. We found the team very helpful at all times. A big thank you to Janet and Pam who were very kind and helpful at all times. Also a huge thank you to Julie, the sales progressor. Julie was very professional at all times and a great help to make buying our lovely new home an easy process. Thank you team! Would definitely recommend the office! ”
“ We have been really pleased with the service from Patrick Gardner. We feel Tom valued our house correctly & has great knowledge of the area (Leatherhead) & the properties. With lockdown, our chain became a bit uncertain for a while but Julie communicated brilliantly throughout & was totally professional and supportive. In fact, all the team we have had contact with have been super friendly & we would definitely recommend them. ”
Julie (Sales Progressor)
“ What a star you are! Thank you for your patience, organisation, guidance and general all round ‘good-eggness’. We wouldn’t have got to this point without you. “
“ Thank you so much for all your help with our purchase. We are both very grateful for the extra efforts made. We are already loving our new home and excited to be Dorking residents! ”
We would like to thank the lettings team for all their help and support in renting our home. We have felt completely at ease knowing that the team was managing our letting. Great tenants helped too. Overall a very good experience.
Sarah-Jane and the team
“ A very belated thank you for all your hard work and help with the sale of our last house and the purchase of our new home. We are so incredibly grateful and didn’t believe we could do it before the process began. Your professionalism, proactive attitude and determination set you apart from other agencies and we have and will continue to recommend Patrick Gardner to our friends. We love it at our new property and have settled in well as a family. A huge thank you again !. ”
“ I would like to take this opportunity to thank your staff for all their hard work over the years in managing the property for us. With one exception we’ve had excellent tenants, and that has been down to the due diligence that you carried out on each occasion, and your management work. Should we ever have a property again in the area which we were seeking to let, we would certainly come back to you
All the best for Christmas and the New Year. ”
“ SarahJane and Fiona, Just a quick email to express my thanks for your help with the sale of my property in Effingham. It was not the easiest transaction given the length of chain and last minute challenges at the start of the chain but you were professional throughout, took control of the situation and kept me informed at all times.
Happily, it looks like despite moving out before completion on our purchase we will be in for Christmas. We will certainly raise a glass to you both when we finally get in.
It just remains to say, we hope that you and your families have a very merry Christmas and prosperous new year and if we are back in Surrey as some point, we will be sure to pop in and say “hello”. ”
Michelle and the team
“ Now that the sale of our property has finally completed, I wish, on behalf of my sister and myself to thank you for ensuring that everything went smoothly and within the agreed timescale. I would also like to thank all your staff for the professional way in which the viewing, negotiating and selling process occurred. The courtesy that you showed us at all times was exemplary and all of you are a credit to your organisation. I would have no hesitation in recommending your agency to anyone who asks me.
I wish you all much success in the future and once again thank you all for the efforts you made in finding a buyer and selling the property. ”
“ If you’re looking to sell in the Ashtead area, I would emphatically recommend Patrick Gardner. Douglas, Michelle and the team in the Ashtead office worked tirelessly and went way beyond the call of duty to sell my home and succeeded where other agents had failed. It was also a pleasure to do business with them. ”
“ It has been a pleasure being your tenant since 2015 and the reason for moving is I want to move in with my family. Thanks a lots for being there for me. ”
“ Thank you for all your help in trying to find us a property, we have been very impressed with how Patrick Gardner operate as an estate agent. ”
“ My wife and myself wish to say thank you to all the staff at Patrick Gardner Bookham who helped to negotiate the sale of our home in this very difficult period in the housing market. Everyone treated us with respect, good humour and were always extremely professional. Our prospective buyers were also treated in the same way. Finally, we would like to say Patrick Gardner Bookham is the number one estate agency in Surrey. ”
“ I’ve been thinking about this overnight, and just wanted to send you and your team a note to say your team honestly has the best customer service from all agencies I have dealt with in a long time. And that’s a lot in the past year! I say this separately to my living situation and without any agenda. Yourself, Sarah and Lyndon all made me feel really comfortable and I got the sense that you all talk to each other and it was really refreshing. Thank you for being so efficient, yet kind and easy going, it helps when looking for a place is quite stressful. ”
“ As you know, the transaction for the sale of our mother’s bungalow was completed last week. We would like to record our thanks to you and your colleagues for your insight and professionalism throughout, which has led to such a swift and satisfactory outcome. Your valuation was materially higher than those of other local agents but you persuaded us that your knowledge and experience of the area was such that you were confident in achieving the selling price you proposed. You were proved correct, with an almost immediate offer. And, when that offer fell through for unrelated reasons, you were able to secure a replacement buyer at the full asking price within 24 hours. Your colleagues were supportive throughout with the viewings and managing the buyers. Thank you for your wise advice and excellent service. ”
Extremely professional: Sarah and Team have been amazing at helping to find the right place for us to let in Bookham. The house meets all our needs and they’ve made sure it is finished to a high standard. They know the area so well, that as newcomers to the village, they’ve also helped us with where everything is and settling in. Have already recommended them to friends! I couldn’t recommend them highly enough.
“ Thank you all for your efforts in helping me to find a property. I had quite a bumpy ride with estate agents not turning up, cancelling at the last minute, showing me properties that didn’t meet my requirements, never calling me back when I put in offers….and all of this was after I had a property fall apart just before exchange and lost all solicitor fees – so it was really nice to have people who were genuinely really trying to sell the property for thier clients, communicating with each other and trying to find the right property for me. I am sure you all take it for granted as just doing your job, but Patrick Gardner were actually one of the most professional estate agents I dealt with. Thanks again ”
“ Just a short note to thank you both Douglas and Michelle, so much for looking after us so supportively during our move to The Chestnuts. Our busy lives tend to get in the way of easy planning and process and we have been blessed by a short chain, understanding buyers/sellers and an unflappable team at Patrick Gardner. Douglas, my sincere apologies for the Friday afternoon flyby with two stressed cats (and a slightly stressed me). We will pop in properly to say thank you in person, but it will be a few weeks before we have the opportunity to do so. We’re hugely excited about the potential of our new forever home and, whilst everything looks and feels a little overwhelming right now, we know it’ll all come good in the end (it always does) and we’re looking forward to creating an impressive and elegant family home that we’ll love and cherish for many years to come, just as Sheila and her family did before us. We know why we chose PG above others in the village. Thanks again for living up to and exceeding our expectations once again. It’s really appreciated. Thanks again ”
“ Many thanks for all your whole team’s help over the period of my tenancy – If I was ever asked to recommend an agent for lettings I would certainly recommend PG. ”
“ Paul, eight weeks have passed since I moved and the sale of my property now seems a distant memory. I am writing to thank you for all your care and attention during the sale. From our first meeting you showed interest and gave me encouragement throughout especially during the more testing times. Patrick Gardner has ‘a star’ in you. Thank you again for all you did in navigating the sale for me and for your very kind and attentive manner throughout. ”
Sarahjane & Tom,
“ I wanted to personally write to you and thank you so much for your determination, efficiency, understanding and absolute professionalism throughout this whole saga. We were impressed by your hard work and the very understanding way you have dealt with us and our situation. Thank you must also go to you Tom at Leatherhead – none of us knew last August that it would take this long to get to this point but it is the end result we are after and as the saying goes ‘we got there in the end’.
Thank you both for sticking by us and have a wonderful Easter. ”
A brilliant service. This was our first (and totally unexpected) experience of renting and it could not have been better. Sarah was so knowledgeable, informative, friendly and helpful and communicated well with us through every stage of the process. We are now happily settled in a short-term home that meets our needs perfectly.