What people say about us

We are passionate about providing a first class service to our clients. For this reason we would like to share with you with some customer comments we have received from our clients who have used us for either buying, selling, renting or letting their home.

If you wish to provide us with a review of the service you have received from us or would like to discuss your thoughts please contact us either by phone or email.

Leatherhead/Ashtead Office

Julie (Sales Progressor)

What a star you are! Thank you for your patience, organisation, guidance and general all round ‘good-eggness’. We wouldn’t have got to this point without you.

Mrs N

Dorking Office


Thank you so much for all your help with our purchase. We are both very grateful for the extra efforts made. We are already loving our new home and excited to be Dorking residents!

Bookham Office

Sarah-Jane and the team

A very belated thank you for all your hard work and help with the sale of our last house and the purchase of our new home. We are so incredibly grateful and didn't believe we could do it before the process began. Your professionalism, proactive attitude and determination set you apart from other agencies and we have and will continue to recommend Patrick Gardner to our friends. We love it at our new property and have settled in well as a family. A huge thank you again !.

Mr and Mrs E & Family

Patrick Gardner Lettings

I would like to take this opportunity to thank your staff for all their hard work over the years in managing the property for us. With one exception we’ve had excellent tenants, and that has been down to the due diligence that you carried out on each occasion, and your management work. Should we ever have a property again in the area which we were seeking to let, we would certainly come back to you

All the best for Christmas and the New Year.

Mr & Mrs D

Bookham Office

SarahJane and Fiona, Just a quick email to express my thanks for your help with the sale of my property in Effingham. It was not the easiest transaction given the length of chain and last minute challenges at the start of the chain but you were professional throughout, took control of the situation and kept me informed at all times.

Happily, it looks like despite moving out before completion on our purchase we will be in for Christmas. We will certainly raise a glass to you both when we finally get in.

It just remains to say, we hope that you and your families have a very merry Christmas and prosperous new year and if we are back in Surrey as some point, we will be sure to pop in and say "hello".


Ashtead Office

Michelle and the team
Now that the sale of our property has finally completed, I wish, on behalf of my sister and myself to thank you for ensuring that everything went smoothly and within the agreed timescale. I would also like to thank all your staff for the professional way in which the viewing, negotiating and selling process occurred. The courtesy that you showed us at all times was exemplary and all of you are a credit to your organisation. I would have no hesitation in recommending your agency to anyone wo asks me.
I wish you all much success in the future and once again thank you all for the efforts you made in finding a buyer and selling the property.

Mrs D

Ashtead Office

If you're looking to sell in the Ashtead area, I would emphatically recommend Patrick Gardner. Douglas, Michelle and the team in the Ashtead office worked tirelessly and went way beyond the call of duty to sell my home and succeeded where other agents had failed. It was also a pleasure to do business with them.

Mr Z

Residential Lettings Department

It has been a pleasure being your tenant since 2015 and the reason for moving is I want to move in with my family. Thanks a lots for being there for me .


Ashtead Office, Loraine Wollaston

Thank you for all your help in trying to find us a property, we have been very impressed with how Patrick Gardner operate as an estate agent.

Mr C

Bookham Office

My wife and myself wish to say thank you to all the staff at Patrick Gardner Bookham who helped to negotiate the sale of our home in this very difficult period in the housing market. Everyone treated us with respect, good humour and were always extremely professional. Our prospective buyers were also treated in the same way. Finally, we would like to say Patrick Gardner Bookham is the number one estate agency in Surrey.

Mr and Mrs H

Lucinda, Residential Lettings Department

I've been thinking about this overnight, and just wanted to send you and your team a note to say your team honestly has the best customer service from all agencies I have dealt with in a long time. And that's a lot in the past year! I say this separately to my living situation and without any agenda. Yourself, Sarah and Lyndon all made me feel really comfortable and I got the sense that you all talk to each other and it was really refreshing. Thank you for being so efficient, yet kind and easy going, it helps when looking for a place is quite stressful.

Dorking Office/Jamie Burgess

As you know, the transaction for the sale of our mother’s bungalow was completed last week. We would like to record our thanks to you and your colleagues for your insight and professionalism throughout, which has led to such a swift and satisfactory outcome. Your valuation was materially higher than those of other local agents but you persuaded us that your knowledge and experience of the area was such that you were confident in achieving the selling price you proposed. You were proved correct, with an almost immediate offer. And, when that offer fell through for unrelated reasons, you were able to secure a replacement buyer at the full asking price within 24 hours. Your colleagues were supportive throughout with the viewings and managing the buyers. Thank you for your wise advice and excellent service.

General feedback

Thank you all for your efforts in helping me to find a property. I had quite a bumpy ride with estate agents not turning up, cancelling at the last minute, showing me properties that didn't meet my requirements, never calling me back when I put in offers....and all of this was after I had a property fall apart just before exchange and lost all solicitor fees - so it was really nice to have people who were genuinely really trying to sell the property for thier clients, communicating with each other and trying to find the right property for me. I am sure you all take it for granted as just doing your job, but Patrick Gardner were actually one of the most professional estate agents I dealt with. Thanks again

The Chestnuts

Just a short note to thank you both Douglas and Michelle, so much for looking after us so supportively during our move to The Chestnuts. Our busy lives tend to get in the way of easy planning and process and we have been blessed by a short chain, understanding buyers / sellers and an unflappable team at Patrick Gardner. Douglas, my sincere apologies for the Friday afternoon flyby with two stressed cats (and a slightly stressed me). We will pop in properly to say thank you in person, but it will be a few weeks before we have the opportunity to do so. We're hugely excited about the potential of our new forever home and, whilst everything looks and feels a little overwhelming right now, we know it'll all come good in the end (it always does) and we're looking forward to creating an impressive and elegant family home that we'll love and cherish for many years to come, just as Sheila and her family did before us. We know why we chose PG above others in the village.Thanks again for living up to and exceeding our expectations once again. It's really appreciated. Thanks again

Dan and Jo M

Middle Street, Brockham

Many thanks for all your whole team’s help over the period of my tenancy – If I was ever asked to recommend an agent for lettings I would certainly recommend PG.


Wildcroft Drive

Paul Carey

Paul, eight weeks have passed since I moved and the sale of my property now seems a distant memory. I am writing to thank you for all your care and attention during the sale. From our first meeting you showed interest and gave me encouragement throughout especially during the more testing times. Patrick Gardner has ‘a star’ in you. Thank you again for all you did in navigating the sale for me and for your very kind and attentive manner throughout.


Sherwood Close

Sarahjane & Tom,

I wanted to personally write to you and thank you so much for your determination, efficiency, understanding and absolute professionalism throughout this whole saga.  We were impressed  by your hard work and the very understanding way you have dealt with us and our situation.   Thank you must also go to you Tom at Leatherhead - none of us knew last August that it would take this long to get to this point but it is the end result we are after and as the saying goes 'we got there in the end'.

Thank you both for sticking by us and have a wonderful Easter.

Mr and Mrs A 

Barnett Wood Lane Ashtead

The Ashtead team 

Thank you all for all the effort and hard work you have put in to the sale of our property which has allowed us to move into our dream apartment for the next phase in our life- we are both very excited

Mr & Mrs W

Upper Fairfield Leatherhead

We rented through Patrick Gardner for 3.5 years and found them to be professional, knowledgeable and attentive at all times, dealing with queries and requests promptly. Kind regards Mr Harris. 

The Park


Thank you so much for all your help.  It would never have happened without you - you were FAB-U-LOUS and your help was invaluable.  What a team!


Thorncroft Drive Leatherhead

Andrew, many thanks for all the hard work you did on the sale of my property.  You remained cool, calm and collected throughout.  T

Eastwick Road Great Bookham

Hi Paul (Bookham Lettings Office)

I'd like to thank you and your colleagues at Patrick Gardner. I spent a year in the property and from our first contact, I've received exceptional service from Patrick Gardner. On a personal level Paul, your communication skills have been unrivalled.

I have now moved on into my own property. However, i wouldn't  hesitate using Patrick Gardner again, should the need arise. Patrick Gardner really have provided a first class service.

Elmcroft, Bookham


Sarahjane, I'm ever so grateful for all your support so far. As you know, as first time buyers, it is a bit of a jungle getting through everything. I am baffled at how much we've had to rely on you instead of relying on our own solicitors and I want to thank everyone for their patience (it is turning into an Oscar acceptance speech!).  Thank you again.  Mr S and Miss C 

Sherwood Close - Lettings

Many thanks to Sarah and Paul for all your work on this letting. We're very happy with your advice and efforts in preparing the house and subsequent let. I hope the tenant and her family enjoy living there.


Hillside Gardens

Sue, a thank you for all your help in selling the bungalow and for going that extra mile!

Best wishes V, P & P

Hilley Field Lane

Andrew, just a brief note to thank you again for th outstanding work on the sale of my mother's house.  I have been in touch with the new owner and am thilled to learn that she is delighted with the outcome.  Your efforts are really appreciated.  I admired your realistic approach to the possiblity of the transaction and I cannot be happier with our choice of estate agent.  You can be sure that I will sing your praises to the rooftops during this and all subsequent visits.  Mr W


Michelle and Douglas, I am sorry that I did not see either of you when I dropped the keys off today.  Thank you both so much for your excellent work.  I have been very pleased with the whole process from my first contact with Douglas through to completion.  I thought you provided a service that was professional and efficient.  Mrs J

Kingston Road

Edward, Just a quick note to say a big thank you to you and the rest of the team at Leatherhead for all your help with the purchase of my property and thank you so much for the beautiful flowers.  I was completely taken by surprise by those !

I wouldn't hesitate to recommend or use Patrick Gardner in the future.

All the best.  K

Hilley Field Lane, Fetcham

Andrew, thank you for the outstanding work on the sale of my property.  I knew from the moment I met you that you were the right man for the job.  The other two agents were earnest enough but didnt have your experience, skill and poise. I am glad the business came to your company.  I was grateful for your guidance and your skills for setting the price proved spot-on.  Thanks again you have done a great kindness for our family.  You did good !   PW

Austen Court

Email to Lettings Team

Thanks to all at Patrick Gardner for the last three years, it has been great to deal with a truly professional organisation. 

Mr T 

Royal Swan Quarter

Janet, just a line to thank you so much for all your kindness and support in connection with my son's purchase of the flat at RSQ.  Your help during our visits to the flat, and in all our email contact was so much appreciated, it made such a difference having you as our main point of contact at PG!

Michael joins me in sending you warmest regards, and thanks again to you and all the team for a job well done!

Mrs H 

Moores Road, Dorking

To James and all at Patrick Gardner, Just to say many thanks for all your collective efforts in dealing with my parent’s bungalow and negotiating a successful sale. There were some tense moments but it all has gone through in the end. James, thank you for the kind words you had to say about my father, without whom, none of this would have been possible, we are so very lucky. Also, thank you for taking some excellent photos, I am sure the garden was really captured at its very best, and the work we did both inside and out, certainly boosted the value. Thank you Sue and Chris, for all that you have done in chasing everyone and everything, and of course, Nigel for taking us on in the first place!! Thank you. Regards, Michael B

Roebuck Close, Ashtead

Dear Douglas, Patrick Gardner & Co were extremely helpful over what is usually a stressful time. Mr and Mrs G

Cedar Drive, Fetcham

I would like to tell you how utterly delighted I am with the service I have received from Tom. He really is a credit to your establishment which is already well regarded within my company.  

Calvert Gardens, Dorking

Many thanks for your efforts on our behalf over the last 3 months with a special thank you to Vari for going that extra mile to secure the exchange.  From that minute we saw Calvert Gardens we were hooked and it does not disappoint in any respect - we love it and look forward to sorting our many boxes and enjoying the house along with the wonderful views and walks.

Wheelers Lane, Brockham

Dear James, Thank you for your sensitivity, good humour and above all, professionalism throughout the sale of Glebe Lodge. Kind regards, Ms. C

Belmont Road, Leatherhead

Dear Andrew and Janet, Lastly, I just wanted to say a massive thank you to you, Andrew, for all your help! It definitely wasn’t an easy one and you stayed patient with us throughout. It’s just a shame I won’t get to thank you in person when we drop off the keys. Thank you too, Janet, for stepping into what probably seems like a minefield of legal work at the last minute to get us over the finish line! Good luck with everything in the future. Kindest regards, Alex and Dale

Woodlands Road

Sarahjane with the help of your colleagues at Patrick Gardner Bookham.  Thank you for your excellent service in making our move relatively stress free.  In fact if it had not been for your proactive moves to accelerate the delayed processes with other agencies, I doubt if we would have completed on time and that would have caused untold grief with regard to removal firm arrangements and additional costs.  You were sensitive and realistic in ensuring we did not lose this property in the face of delays and understandable disress in the vendor.  My wife and I are very happy with the outcome and have settled in well before the winter sets in.  We are enjoying the village atmosphere of Bookham and being so close to great Surrey countryside too. 

Professor G

Tyrrells Wood

A very sincere word of thanks for the hard work towards the sale of my property.  It's been a long haul but I am so grateful for the support of you and all your staff during this time.  They have been unfailingly courteous, patient and supportive through all the ups and downs.   We got there in the end!


Cedar House Leatherhead

Edward, Tom and everyone at Patrick Gardner

We just want to say a big thank you to you all for finally selling our property.  After two lost sales, we really had given up hope!  You promised you woud sell it and after completing on Thursday we actually believe it!   Special thanks to Ed for keeping us calm with lot of 'it will happen' and reassurance - it really did help. 

We have found you all to be professional yet approachable and always polite and willing to help.  

Thank you again  Mr D & Ms B 

Gatesden Road

I would like to thank everybody in the Leatherhead office who was involved in the sale of my late mother's house.  You are a great team - friendly and professional.  I would not hesitate to recommend Patrick Gardner Residential if any of my neighbours were to ask for advice re selling their own properties at any time in the future.   Mrs D

Belmont Road, Leatherhead

Dear Andrew and Janet, Lastly, I just wanted to say a massive thank you to you, Andrew, for all your help! It definitely wasn’t an easy one and you stayed patient with us throughout. It’s just a shame I won’t get to thank you in person when we drop off the keys. Thank you too, Janet, for stepping into what probably seems like a minefield of legal work at the last minute to get us over the finish line! Good luck with everything in the future. Kindest regards, Alex and Dale