We are passionate about providing a first class service to our clients. For this reason we would like to share with you with some customer comments we have received from our clients who have used us for either buying, selling, renting or letting their home.
If you wish to provide us with a review of the service you have received from us or would like to discuss your thoughts please contact us either by phone or email.
Residential Lettings Department
It has been a pleasure being your tenant since 2015 and the reason for moving is I want to move in with my family. Thanks a lots for being there for me .
Ashtead Office, Loraine Wollaston
Thank you for all your help in trying to find us a property, we have been very impressed with how Patrick Gardner operate as an estate agent.
My wife and myself wish to say thank you to all the staff at Patrick Gardner Bookham who helped to negotiate the sale of our home in this very difficult period in the housing market. Everyone treated us with respect, good humour and were always extremely professional. Our prospective buyers were also treated in the same way. Finally, we would like to say Patrick Gardner Bookham is the number one estate agency in Surrey.
Mr and Mrs H
Lucinda, Residential Lettings Department
I've been thinking about this overnight, and just wanted to send you and your team a note to say your team honestly has the best customer service from all agencies I have dealt with in a long time. And that's a lot in the past year! I say this separately to my living situation and without any agenda. Yourself, Sarah and Lyndon all made me feel really comfortable and I got the sense that you all talk to each other and it was really refreshing. Thank you for being so efficient, yet kind and easy going, it helps when looking for a place is quite stressful.
Dorking Office/Jamie Burgess
As you know, the transaction for the sale of our mother’s bungalow was completed last week. We would like to record our thanks to you and your colleagues for your insight and professionalism throughout, which has led to such a swift and satisfactory outcome. Your valuation was materially higher than those of other local agents but you persuaded us that your knowledge and experience of the area was such that you were confident in achieving the selling price you proposed. You were proved correct, with an almost immediate offer. And, when that offer fell through for unrelated reasons, you were able to secure a replacement buyer at the full asking price within 24 hours. Your colleagues were supportive throughout with the viewings and managing the buyers. Thank you for your wise advice and excellent service.
Thank you all for your efforts in helping me to find a property. I had quite a bumpy ride with estate agents not turning up, cancelling at the last minute, showing me properties that didn't meet my requirements, never calling me back when I put in offers....and all of this was after I had a property fall apart just before exchange and lost all solicitor fees - so it was really nice to have people who were genuinely really trying to sell the property for thier clients, communicating with each other and trying to find the right property for me. I am sure you all take it for granted as just doing your job, but Patrick Gardner were actually one of the most professional estate agents I dealt with. Thanks again
Just a short note to thank you both Douglas and Michelle, so much for looking after us so supportively during our move to The Chestnuts. Our busy lives tend to get in the way of easy planning and process and we have been blessed by a short chain, understanding buyers / sellers and an unflappable team at Patrick Gardner. Douglas, my sincere apologies for the Friday afternoon flyby with two stressed cats (and a slightly stressed me). We will pop in properly to say thank you in person, but it will be a few weeks before we have the opportunity to do so. We're hugely excited about the potential of our new forever home and, whilst everything looks and feels a little overwhelming right now, we know it'll all come good in the end (it always does) and we're looking forward to creating an impressive and elegant family home that we'll love and cherish for many years to come, just as Sheila and her family did before us. We know why we chose PG above others in the village.Thanks again for living up to and exceeding our expectations once again. It's really appreciated. Thanks again
Dan and Jo M
Middle Street, Brockham
Many thanks for all your whole team’s help over the period of my tenancy – If I was ever asked to recommend an agent for lettings I would certainly recommend PG.
Paul, eight weeks have passed since I moved and the sale of my property now seems a distant memory. I am writing to thank you for all your care and attention during the sale. From our first meeting you showed interest and gave me encouragement throughout especially during the more testing times. Patrick Gardner has ‘a star’ in you. Thank you again for all you did in navigating the sale for me and for your very kind and attentive manner throughout.
Sarahjane & Tom,
I wanted to personally write to you and thank you so much for your determination, efficiency, understanding and absolute professionalism throughout this whole saga. We were impressed by your hard work and the very understanding way you have dealt with us and our situation. Thank you must also go to you Tom at Leatherhead - none of us knew last August that it would take this long to get to this point but it is the end result we are after and as the saying goes 'we got there in the end'.
Thank you both for sticking by us and have a wonderful Easter.
Mr and Mrs A
Barnett Wood Lane Ashtead
The Ashtead team
Thank you all for all the effort and hard work you have put in to the sale of our property which has allowed us to move into our dream apartment for the next phase in our life- we are both very excited
Mr & Mrs W
Upper Fairfield Leatherhead
We rented through Patrick Gardner for 3.5 years and found them to be professional, knowledgeable and attentive at all times, dealing with queries and requests promptly. Kind regards Mr Harris.
Thank you so much for all your help. It would never have happened without you - you were FAB-U-LOUS and your help was invaluable. What a team!
Eastwick Road Great Bookham
Hi Paul (Bookham Lettings Office)
I'd like to thank you and your colleagues at Patrick Gardner. I spent a year in the property and from our first contact, I've received exceptional service from Patrick Gardner. On a personal level Paul, your communication skills have been unrivalled.
I have now moved on into my own property. However, i wouldn't hesitate using Patrick Gardner again, should the need arise. Patrick Gardner really have provided a first class service.
Sarahjane with the help of your colleagues at Patrick Gardner Bookham. Thank you for your excellent service in making our move relatively stress free. In fact if it had not been for your proactive moves to accelerate the delayed processes with other agencies, I doubt if we would have completed on time and that would have caused untold grief with regard to removal firm arrangements and additional costs. You were sensitive and realistic in ensuring we did not lose this property in the face of delays and understandable disress in the vendor. My wife and I are very happy with the outcome and have settled in well before the winter sets in. We are enjoying the village atmosphere of Bookham and being so close to great Surrey countryside too.
A very sincere word of thanks for the hard work towards the sale of my property. It's been a long haul but I am so grateful for the support of you and all your staff during this time. They have been unfailingly courteous, patient and supportive through all the ups and downs. We got there in the end!
Cedar House Leatherhead
Edward, Tom and everyone at Patrick Gardner
We just want to say a big thank you to you all for finally selling our property. After two lost sales, we really had given up hope! You promised you woud sell it and after completing on Thursday we actually believe it! Special thanks to Ed for keeping us calm with lot of 'it will happen' and reassurance - it really did help.
We have found you all to be professional yet approachable and always polite and willing to help.
Thank you again Mr D & Ms B
I would like to thank everybody in the Leatherhead office who was involved in the sale of my late mother's house. You are a great team - friendly and professional. I would not hesitate to recommend Patrick Gardner Residential if any of my neighbours were to ask for advice re selling their own properties at any time in the future. Mrs D
Belmont Road, Leatherhead
Dear Andrew and Janet, Lastly, I just wanted to say a massive thank you to you, Andrew, for all your help! It definitely wasn’t an easy one and you stayed patient with us throughout. It’s just a shame I won’t get to thank you in person when we drop off the keys. Thank you too, Janet, for stepping into what probably seems like a minefield of legal work at the last minute to get us over the finish line! Good luck with everything in the future. Kindest regards, Alex and Dale